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THE Park Preferred is an exclusive membership to the finest collection of boutique hotels in India,THE Park Hotels.
THE Park Hotels, pioneers of luxury boutique hotels in India, is present in India’s major cities and leisure destinations. Situated in prime locations, we house some of India’s most inventive restaurants, liveliest bars and happening nightclubs. THE Park is present in Bangalore*, Chennai*, Hyderabad*, Kolkata*, Navi Mumbai, New Delhi* and Visakhapatnam.
Experience a world where design and style converge to create spaces that are as unique as you; where colours and textures conspire to create rooms full of ideas; where food take on refreshing new avatars to present a vibrant palette of flavours; where personalised and efficient service come together to pamper you with luxury and comfort.
A World of Benefits & Privileges Awaits You.
Start earning from dining to staying and redeem your points for food & beverage offers, room upgrade, spa therapies and much more.
Unlock the ANYTHING BUT ORDINARYTM
*A member of Design HotelsTM
THE Park Preferred gives you instant benefits on every stay when you book directly through our channels.
THE Park Preferred program introduces tier based membership that allows you to indulge in a world of benefits and privileges created especially for you. As member you earn points on room rate, including dining, drink and spa, collect points and redeem them to enjoy privileges.
Membership Tiers:
Membership Tier Status |
GOLD |
PLATINUM |
BLACK |
Qualification |
Entry Tier |
6,000 Points |
18,000 Points |
INR 100 spent at THE Park Hotels |
3 Points |
4 Points |
5 Points |
Guaranteed 10% discount on all public rates, when booking online. |
✓ |
✓ |
✓ |
Earn points on F& B as per your membership tier. |
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✓ |
✓ |
Advance access to private sales & member only offers. |
✓ |
✓ |
✓ |
Early Check-in at 10:00 hours, subject to availability. |
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✓ |
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Late check-out up to 16:00hrs hours, subject to availability. |
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✓ |
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Priority check-In. |
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✓ |
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Welcome drink on arrival. |
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✓ |
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Complimentary in-room internet access. |
✓ |
✓ |
✓ |
Bottle of water |
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✓ |
✓ |
Complimentary stay for spouse |
✓ |
✓ |
✓ |
Deluxe amenities in the room during stay. |
✓ |
✓ |
✓ |
SPA Discount 10% |
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✓ |
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Priority on room reservations made at least 48 hours prior to check-in |
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Complimentary access to The Residence Lounge during stay (where available) |
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✓ |
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Surprise offer on birthday / anniversary * |
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Enjoy an upgrade to an enhanced room, subject to availability. |
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Chef's specialty meal for 2 on attaining BLACK Tier* |
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24 - Hour room guarantee |
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Complimentary 2 pieces laundry per day while staying. |
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Points are entitled only for bookings made through THE Park Hotels channels for maximum of 3 rooms, benefits will not be applicable if booked through travel agent, OTA’s, airlines crew rates & group bookings, food & beverage points will be applicable only while staying excluding all the taxes. |
You earn preferred points when you stay with us, when you dine* or use our SPA at any of our participating hotels.
Your Preferred Points are yours to enjoy, use it for free nights or relish them for meal, enjoy privileges through our online catalogue.
For every qualified stay, earn 3% Preferred Points on room rate, including dining & spa.
The higher the membership tier, the more Preferred Points you get – Earn more Preferred Points and unlock new member tier and get additional member benefits. Earn 4% Preferred Points on reaching PLATINUM Tier and 5% Preferred Points once you reach BLACK tier.
POINTS EARNING ON EVERY INR 100 SPENT |
||
MEMBERSHIP TIER |
Amount spent INR 100 |
% of Points earned |
GOLD |
3 Points |
3.0% |
PLATINUM |
4 Points |
4.0% |
BLACK |
5 Points |
5.0% |
Preferred Points earned with every INR 100 spent at GOLD tier = 3 Points, PLATINUM tier = 4 Points & BLACK = 5 Points
Pay back value of each point is INR 1 for redeeming.
Ready to reward yourself? Simply sign in and use your points for instant room night purchase, free nights, exclusive dining and lifestyle experiences.
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THE Park Preferred membership and its benefits are offered at the sole discretion of Apeejay Surrendra Park Hotels.
You may contact THE Park Preferred Member Help Desk at Tel: + 91 22 – 6636 4427 / 4351, Mon – Friday (9:30 am to 6:00 pm) Saturday (9:30 to 1:00) or email – [email protected]. THE Park Preferred Member Help Desk will be closed on all public holidays & weekends.
Membership is open to all individuals above 18 years of age; such individuals will hereafter be referred to as "Members" of the Program, or THE Park Preferred Members". Corporations, groups and other entities are not eligible. Members may not maintain more than one account or share accounts. Enrolment into THE Park Preferred Program must be in the individual’s full legal name, and proof of identification will need to be provided on request. Apeejay Surrendra Park Hotels reserves the right to grant or refuse membership of THE Park Preferred Program.
"Participating Hotels" are defined as hotels which are participating for the Program:
Eligible charges are the monetary amounts (exclusive of taxes, discounts, gratuities and service charges) spent & settle by THE Park Preferred member while staying at the participating hotels, it is applicable for his/her folio or bill for up to a maximum of three (3) rooms at participating THE Park Hotels towards: room charges, food and beverages (at restaurants, room service and mini-bars), telecommunication, laundry & spa.
They do not include:
THE Park Preferred points can be redeemed for:
THE Park Preferred points are:
THE Park Preferred points in a members account do not constitute property of the member, have no cash value, and cannot be transferred during or after the member's life, by operation of law or otherwise.
Apeejay Surrendra Park Hotels, at its option, may send to members periodic statements by mail or electronically. Members may access THE Park Preferred point balance and earning history at any time online or by calling THE Park Preferred member help desk at the applicable number provided in section I(1) of these terms and conditions.
Apeejay Surrendra Park Hotels reserves the right to suspend or discontinue THE Park Preferred membership, for any member who appears to be engaged in any fraudulent or dishonest behaviour, theft, misconduct or wrongdoing whether it be physical, verbal or written in nature, towards any hotel within the portfolio or their guests or employees, or towards Apeejay Surrendra Park Hotels any of its employees or contractors.
In the event that THE Park Preferred points is erroneously posted to a member’s account, THE Park Hotels may adjust those points from the member’s account.
The personal information you provide is maintained in a database (the "Membership Database") that is owned and/or controlled by THE Park Hotels, a wholly owned subsidiary of Apeejay Surrendra Park Hotels. By joining the Program, you are consenting to the collection, processing of your personal information as described in our privacy notice.
You may unsubscribe from receiving THE Park Preferred communications at any time by following the process described in our privacy notice, or by:
Apeejay Surrendra Park Hotels may modify, alter, delete or add new terms and conditions for its Program at any time without notice. For THE Park Preferred this includes modifying, altering, adding or deleting point values, redemption levels, conversion ratios, conditions for membership in the membership levels, earning participants or rewards participants (as defined below) to THE Park Preferred Program at any time without notice. In addition, Apeejay Surrendra Park Hotels may convert THE Park Preferred Program and members' points into different awards Programs having different point values at any time without notice. This means, in the case of THE Park Preferred that the number of points needed to reach a reward level may be increased, the time for earning them reduced, or the rewards changed, so you may not be able to obtain, earn or claim certain rewards no matter how long you participate in THE Park Preferred. To view or obtain the most up to date terms and conditions for the Program visit www.theparkhotels.com or email [email protected] or contact THE Park Preferred Member Services at Tel: + 91 22 – 6636 4427 / 4351, Mon – Friday (9:30 am to 6:00 pm) Saturday (9:30 to 1:30)
Apeejay Surrendra Park Hotels, may terminate the Program at any time upon three months’ notice, without further obligation to the member regardless of the amount of time you participate in the Program, you right to accumulate additional THE Park Preferred points or the other Program currency and claim rewards under the Program may be terminated and all accrued THE Park Preferred points in your account need to be redeemed within one year of the termination of the Program is announced.
POINTS EARNING ON EVERY INR 100 SPENT |
||
MEMBERSHIP TIER |
Amount spent INR 100 |
% of Points earned |
GOLD |
3 Points |
3.0% |
PLATINUM |
4 Points |
4.0% |
BLACK |
5 Points |
5.0% |
The Program offers three tiers: Gold, Platinum, Black. Qualification for new tier is based on the member’s activity (points earned) over the course of 12-month period of him/her becoming a member.
The benefits for each Tier are explained in detail below.
Membership Tier Status |
GOLD |
PLATINUM |
BLACK |
Qualification |
Entry Tier |
6,000 Points |
18,000 Points |
INR 100 spent at THE Park Hotels |
3 Points |
4 Points |
5 Points |
Guaranteed 10% discount on all public rates, when booking online. |
✓ |
✓ |
✓ |
Earn points on F& B as per your membership tier. |
✓ |
✓ |
✓ |
Advance access to private sales & member only offers. |
✓ |
✓ |
✓ |
Early Check-in at 10:00 hours, subject to availability. |
✓ |
✓ |
✓ |
Late check-out up to 16:00hrs hours, subject to availability. |
✓ |
✓ |
✓ |
Priority check-In. |
✓ |
✓ |
✓ |
Welcome drink on arrival. |
✓ |
✓ |
✓ |
Complimentary in-room internet access. |
✓ |
✓ |
✓ |
Bottle of water |
✓ |
✓ |
✓ |
Complimentary stay for spouse |
✓ |
✓ |
✓ |
Deluxe amenities in the room during stay. |
✓ |
✓ |
✓ |
SPA Discount 10% |
✓ |
✓ |
✓ |
Priority on room reservations made at least 48 hours prior to check-in |
✓ |
✓ |
|
Complimentary access to The Residence Lounge during stay (where available) |
✓ |
✓ |
|
Surprise offer on birthday / anniversary * |
✓ |
✓ |
|
Enjoy an upgrade to an enhanced room, subject to availability. |
✓ |
✓ |
|
Chef's specialty meal for 2 on attaining BLACK Tier* |
✓ |
||
24 - Hour room guarantee |
✓ |
||
Complimentary 2 pieces laundry per day while staying. |
✓ |
||
Points are entitled only for bookings made through THE Park Hotels channels for maximum of 3 rooms, benefits will not be applicable if booked through travel agent, OTA’s, airlines crew rates & group bookings, food & beverage points will be applicable only while staying excluding all the taxes. |
POINTS EARNING ON EVERY INR 100 SPENT |
||
MEMBERSHIP TIER |
Amount spent INR 100 |
% of Points earned |
GOLD |
3 Points |
3.0% |
PLATINUM |
4 Points |
4.0% |
BLACK |
5 Points |
5.0% |
Membership Tier Status |
GOLD |
PLATINUM |
BLACK |
Qualification |
Entry Tier |
6,000 Points |
18,000 Points |
The Park Preferred is the frequent guest program of THE Park Hotels that rewards guests on frequency of their stay and other eligible spends in participating hotels during their stay.
You can become a member of the THE Park Preferred Program by enrolling at the front desk during check– in or while staying at any participating THE Park Hotel. The front office staff at the hotel would be glad to help you with the enrolment process.
Alternatively, you may also enrol online at www.theparkhotels.com
Your registered email address is your membership ID which need to be activated by verifying the email sent to you..
Anyone above the age of 18 years can enrol to become a member of THE Park Preferred.
No, there is no enrolment fee.
THE Park Preferred gives you instant benefits on every stay when you book directly through THE Park Hotels channels. For every INR 100 spent during qualified stay, at GOLD tier member earns 3 Preferred Points on room rate, dining & Spa. For every INR 100 spent member is entitled for 4 Preferred Points at PLATINUM Tier and 5 Preferred Points at BLACK tier.
Eligible charges are the monetary amounts (exclusive of taxes, discounts, gratuities and service charges) spent & settle by THE Park Preferred member while staying at the participating hotels, it is applicable for his/her folio or bill for up to a maximum of three (3) rooms at participating THE Park Hotels towards: room charges, food and beverages (at restaurants, room service and mini-bars), telecommunication, laundry & spa.
They do not include:
Your Park Preferred account will be credited with the eligible points within 24 hours after check-out and when settle by THE Park Preferred member.
If by any chance you find your stay points has not been credited, you may submit your missing stay details through your membership portal or contact The Park Preferred Member Help Desk for assistance within 1 months of the earning activity for point crediting. You would be asked to furnish relevant membership number, dates of applicable stay, name and address of the participating property, and a copy of bill. Once it is verified points will be credited accordingly.
No. You may earn points on dining only when staying at the hotel.
The membership is not transferable so accruing benefits and privileges are restricted to the members. Spouse, children or parents cannot enjoy the benefits and privileges of a membership.
As Park Preferred member you are entitled to book maximum 3 rooms, provided you are staying and settling the bills.
Member can select Reward Certificate which are transferable and redeem points, but points can’t be redeemed for any person other than the member.
THE Park Preferred membership is not for a lifetime, THE Park Preferred points are valid for 24 months from the earning date, points will expire after 24 months period.
Please Log in to your Park Preferred account to access your account balance. www.theparkhotels.com
Points can be redeemed for instant room night purchase through our website with any combination of Cash + Points!
For the PLATINUM tier, you need to earn 6,000 Preferred Points in 12 month rolling period from the time of enrolment.
For the Black tier, you need to earn 18,000 Preferred Points in 12 month rolling period from the time of enrolment.
In order to retain your membership at the Platinum tier you will have to earn 6,000 Preferred Points in every subsequent 12-month period of becoming a member. In case this is not achieved your membership status will be downgraded to the Gold tier. The Platinum tier status is valid for a period of 1 year from the date of upgrade.
Members who have earned 18,000 Preferred Points in a continuous 365-day period get upgraded to the Black tier. In order to retain his or her membership at the Black tier of THE Park Preferred the member will have to earn 18,000 Preferred Points in every subsequent 12-month period of him/her becoming a member. In case this is not achieved the individual's membership status will be downgraded to the Platinum tier. The Black tier status is valid for a period of 1 year from the date of upgrade.
Yes, in case the minimum tier points are not achieved, your membership level will be adjusted to a tier of which you have met the criteria.
Yes, all you need to do is log into your membership account and access the online member portal.
Reward certificate will not be replaced or reissued, nor points re-credited to a member's account if the reward certificate is lost, stolen, or otherwise destroyed.
In order to avail the Reward Stay (Complimentary Night) member need to redeem points through member’s website.
For every INR 100 spent during qualified stay, at GOLD Tier member earns 3 Preferred Points on room rate, dining & Spa. The higher the membership tier, member earn more Preferred Points and unlock additional member benefits. For every INR 100 spent member is entitled for 4 Preferred Points at PLATINUM Tier and 5 Preferred Points at BLACK tier
POINTS EARNING ON EVERY INR 100 SPENT |
||
MEMBERSHIP TIER |
Amount spent INR 100 |
% of Points earned |
GOLD |
3 Points |
3.0% |
PLATINUM |
4 Points |
4.0% |
BLACK |
5 Points |
5.0% |
1 Preferred Point = INR 1 for redemption.
No, points cannot be converted or exchanged in to cash.
Yes, there are blackout dates for reward stay redemption and member need to book reward stay in advance.
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